Rise High is proud to once again be recognised at the Better Business Awards 2026, being named a finalist for both Best Customer Service (Office) and Best Large Non-Franchise Office.
This recognition reflects the experience clients receive when working with us — something demonstrated by more than 1,000 five-star Google reviews from clients across Australia.
For more than a decade, Rise High has been a finalist in the Best Customer Service (Office) category, highlighting the consistency of our approach to client care and professional guidance. Over the years, Rise High has also been recognised as a multiple award-winning mortgage brokerage across several industry awards, including multiple wins for customer service.
For our team, this recognition represents more than industry acknowledgement. It reflects the trust clients place in Rise High when making some of the most important financial decisions of their lives.
What the Better Business Awards Represent
The Better Business Awards are widely recognised across the Australian mortgage and finance industry. The awards celebrate businesses and professionals who demonstrate excellence in service, professionalism, leadership and innovation.
Being named a finalist in the Better Business Awards 2026 in two major categories highlights the strength of our business across multiple areas.
The judging process goes beyond simple performance metrics. Judges assess how businesses operate, the value they deliver to clients and the systems they have in place to maintain high service standards.
Areas typically considered include client service delivery, operational processes, team culture, growth and industry contribution.
For Rise High, this recognition reflects the philosophy we have built the business around — helping clients make informed financial decisions through personalised guidance and clear strategies.
A Decade of Recognition for Customer Service
Customer service has always been central to our core values at Rise High.
While many businesses in the finance industry focus primarily on transaction speed or loan volumes, we focus on providing clarity, education and tailored lending strategies that support our clients’ long-term financial goals.
Being named a finalist for Best Customer Service (Office) for more than 10 years highlights the consistency of this approach.
Winning the award multiple times — including the past three consecutive years — demonstrates our continued commitment to improving the client experience.
At Rise High, customer service does not end when a loan settles. Our goal is to support clients throughout their property and finance journey.
Many clients return years later when they are upgrading homes, refinancing their loans or exploring property investment opportunities.
This long-term relationship approach is one of the reasons Rise High continues to be recognised for outstanding customer service within the industry.
Client Feedback Reflected in More than 1,000 five-star Reviews
Industry awards are meaningful, but the most powerful feedback comes directly from our clients.
Rise High has now received more than 1,000 five-star Google reviews, reflecting the experience clients have when working with us to achieve their property and finance goals.
These reviews consistently highlight the same themes: clear communication, personalised advice and strong support throughout the lending process.
Many clients comment on how our team takes the time to explain different lending options and ensure they fully understand their financial decisions.
Purchasing property or structuring finance can often feel complex or overwhelming. Having experienced professionals guide clients through each step can make a significant difference.
The consistency of these reviews reinforces why Rise High continues to be recognised in the Best Customer Service (Office) category at the Better Business Awards.
More importantly, the reviews reflect the relationships we have built with our clients.
Many individuals who first approached Rise High as first home buyers later return when upgrading homes or building property investment portfolios.
For our team, these reviews represent more than ratings. They represent trust.
Recognition for Best Large Non-franchise Office
In addition to our customer service nomination, Rise High has also been named a finalist for Best Large Non-Franchise Office at the Better Business Awards 2026.
This category recognises non-franchise mortgage brokerages that demonstrate strong leadership, effective systems and sustainable growth.
Unlike franchise models, non-franchise businesses develop their own processes, culture and strategic direction. Success in this category reflects the strength of the organisation and the systems that support both its team and clients.
Over the years, Rise High has grown into a well-established advisory business, supporting clients with mortgage broking services and property investment strategy.
Despite this growth, we have remained committed to providing personalised advice and tailored solutions for each client.
Being recognised in this category highlights the leadership, systems and team culture that continue to support the client experience at Rise High.
Building a Culture Focused on Clients
One of the key reasons Rise High continues to receive industry recognition is our team culture.
Our mission is simple: helping clients build financial confidence through property ownership and smart lending strategies.
This mission shapes how we approach every client interaction.
Rather than focusing purely on completing loan applications, we prioritise understanding our clients’ broader goals.
For some clients, this may mean purchasing their first home. For others, it may involve upgrading to a larger property or building a property investment portfolio.
By understanding each client’s long-term objectives, our team can provide lending strategies that support both current needs and future plans.
This focus on outcomes rather than transactions is a key part of the service experience clients receive at Rise High.
Supporting Clients Beyond the Loan
For many clients, securing finance is only the beginning of their financial journey.
Some clients want to understand how property can support their long-term financial goals. Others want guidance on how to structure their finances to support future investment opportunities.
At Rise High, we support these clients through strategic guidance such as our Property Investment Plan, which helps individuals understand their borrowing capacity, portfolio growth opportunities and long-term financial objectives.
You can learn more about this approach through the Rise High Property Investment Plan.
By helping clients develop a clear strategy, Rise High enables them to make more confident and informed decisions about property and finance.
Consistency in Service Over Time
Maintaining a high level of customer service over many years requires more than good intentions.
The mortgage and finance industry constantly evolves. Lending policies change, technology advances and client expectations continue to grow.
At Rise High, we maintain consistency through strong systems, ongoing professional development and a culture that prioritises client outcomes.
Our team regularly reviews internal processes to improve efficiency while maintaining the personalised service our clients value.
Client feedback also plays an important role in refining the way we support clients.
This commitment to continuous improvement helps ensure every client working with Rise High receives the same high standard of service.
Gratitude to Our Clients and Partners
Recognition at the Better Business Awards also reflects the relationships we have built with our clients and industry partners.
Clients trust Rise High with financial decisions that can shape their future for many years. That trust is something we value deeply.
Industry partners, including lenders and professional advisers, also play an important role in helping us deliver strong outcomes for our clients.
The collaboration between these partners allows Rise High to provide tailored solutions and high-quality support.
Every award nomination therefore represents the collective efforts of our clients, partners and team.
Looking Ahead
While the awards celebrate past achievements, our focus at Rise High remains firmly on the future.
We continue to look for ways to improve the client experience by refining our processes, expanding our educational resources and growing our team.
Being recognised as a Rise High Better Business Awards 2026 finalist confirms that we are continuing to move in the right direction.
However, the most meaningful measure of success will always be the outcomes our clients achieve.
Helping someone purchase their first home, upgrade their property or build a long-term investment portfolio is what motivates our team every day.
Celebrating a Shared Achievement
Being named a finalist for both Best Customer Service (Office) and Best Large Non-Franchise Office at the Better Business Awards 2026 is a proud moment for everyone at Rise High.
After more than a decade of recognition in the customer service category, multiple award wins and over 1,000 five-star Google reviews, this achievement reflects the dedication of our team and the trust of our clients.
For us, the awards are not simply about recognition.
They reinforce the mission that has guided Rise High from the beginning — helping people make informed financial decisions and build a stronger future through property.
